Our aim is to provide you with a great service, we don’t delay orders your experience is important to us. There are no additional delivery fees for your item, our delivery methods are, via courier service main city centres are via Fastway and Outbound areas via Aramex. We always aim to deliver within 3-5 business working days, depending on the payment method used and the verification thereof.
Delivery is free within 50km major city radius, e.g.Johannesburg, Pretoria, Durban, Cape Town which includes areas Hermanus and George. Please note outbound areas Port Elizabeth, Kimberley, Polokwane and any areas outside a main city centre, your parcel will be sent to your post office for collection.
We use a reliable South African courier company that will deliver your item; you will be provided with a tracking number once dispatched from Elite Occasions.
Should you not be available at the time of your delivery we have added a calling service, the courier will leave you a calling card to contact them to arrange a suitable delivery time for your item. You will be sent an email to confirm that your package is on its way and be provided with a tracking once dispatched from Elite Occasions. Courier deliveries are done most time in the mornings before 13h00.
Please note if your order is less than R250 an additional R50 will be charged at check-out.
Note: Should you be outside of the 50 km radius of main city we will default to Aramex shipping, costs R100 per checkout
We use speedservices as our express or overnight courier delivery method, all orders placed after 12am will only be delivered the following working day e.g. order on Mondays will only reach you on Wedensday morning. An additonal R100 will be charged for the order, you may select this option at the time of check-out. If you do not select this option at the time of delivery we will not send the parcel via this option.
We will arrange for your order to be delivered to your local post office with the SA Post Office. Make sure you check the postal code is correct at all times. You will need to collect your parcel from the post office and this delivery method is Free.
Please note we will do our best to dispatch your order as soon as possible so you receive it within 7-10 working days subject to cleared payment, address verification, documents being received from first time customers and availability of items.
As soon as your order has been dispatched, we will advise you by email and send you a tracking number so you can track your delivery.
Unfortunately we are unable to redirect your purchase after it has been dispatched. Once a parcel receipt has been signed (either by yourself or someone signing on your behalf), your purchase becomes your own responsibility. Orders made on a weekend are only dispatched the following week. Orders made before or on a public holiday are only dispatched the following working days. Ensure your delivery address provided is correct and that someone is available to receive your wonderful item.
In the rare event of an incorrect delivery or defective product, please go to our returns page and initiate a return request form within 3 working days of receipt of the item. We do not offer cash refunds. Please read the returns policy carefully under customer care.
Please also note should there be public holidays or any strike actions your item could take a little longer, but we will communicate with you and keep you informed. We cannot be held liable for the dispatch of your order in cases of natural disasters. Make sure you check the postal code is correct at the time of check out. For orders on pre-order this can take 7- 10 working days but it’s worth it right!!
Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days.
We will issue a refund on receipt only, excluding the original delivery charge, minimum of R50 or cost for alternative delivery methods chosen at the time of purchase. Please note the delivery charge will still be deducted for part- orders being returned, for 2 or more items a minimum of R100 will be deducted on your refund. Elite Occasions reserves the right to affect refund based on the condition of the return and Elite Occasion clothing tag is not removed, altered or damaged. Replacement items will only be done one per customer per order. Elite Occasions Returns Form must be fully completed for all returns to Elite Occasions.
* Note: Elite Occasions recommends that you use Postnet to Postnet for all returns as it offers shipment tracking through a 24 hours customer helpline. Should this method not be available please view our client notice as Elite Occasions will provide alternatives should it be required. The item is your responsibility until it reaches Elite Occasions returns depot. We recommend that you send the parcel using a delivery service that insures you for the value of the goods and parcel tracking is available. The cost of returning the item to Elite Occasions is your responsibility and non-refundable.
Elite Occasions will not refund items that have been altered, damaged, repaired or show any signs of wearing. Returns due to damage can only be investigated on receipt of the item, the onus is on the client to return the item to us.
Due to hygience reasons Elite Occasions will not refund or replace earings, swimwear or womans lingerie, underwear. Please ensure you size before ordering.
Should your purchase be faulty, damaged, incorrect item received at the time of delivery a refund excluding delivery fee will be processed.
Please log onto your account and select your order - select item you wish to return - a return request has been done on the item - a email confirmation on how to return the items will be sent via email - our system will advise you should be unable to return the item when selected, as in the case of SALE items, swimwear, underwear, lingerie, corsets. We will then process a request received notice, we then suggest you return the item via Postnet to Postnet, Gordons Bay postnet, please include you return request and order number - should payment be EFT please provide banking details.
For more information about how to return your purchase please contact our Support Team on (021) 853-4430, email firstname.lastname@example.org alternatively please read Elite Occasions Returns Policy.