Our aim is to provide you with a great service, we don’t delay orders your experience is important to us. There are no additional delivery fees for your item, our delivery methods are, via courier service main city centres are via Fastway and Outbound areas via Aramex. We always aim to deliver within 3-5 business working days, depending on the payment method used and the verification thereof.
Delivery is free within 50km major city radius, e.g.Johannesburg, Pretoria, Durban, Cape Town which includes areas Hermanus and George. Please note outbound areas Port Elizabeth, Kimberley, Polokwane and any areas outside a main city centre, note for your order to be dispatch on the day of order please ensure Order and payment is done before 12noon.
We use a reliable South African courier company that will deliver your item; you will be provided with a tracking number once dispatched from Elite Occasions.
Should you not be available at the time of your delivery we have added a calling service, the courier will leave you a calling card to contact them to arrange a suitable delivery time for your item. You will be sent an email to confirm that your package is on its way and be provided with a tracking once dispatched from Elite Occasions. Courier deliveries are done most time in the mornings before 13h00.
Please note if your order is less than R250 an additional R50 will be charged at check-out.
Note: Should you be outside of the 50 km radius of main city we will default to Aramex shipping, costs R100 per checkout
We use Aramex overnight courier delivery method, all orders placed after 11am will only be delivered the following working day e.g. order on Mondays will only reach you on Wedensday morning. An additonal R100 will be charged for the order, you may select this option at the time of check-out. If you do not select this option at the time of delivery we will not send the parcel via this option. Note your order will need to be placed and paid for by 11am for next day delivery
We do not recommend this delivery method. We will arrange for your order to be delivered to your local post office with the SA Post Office. Make sure you check the postal code is correct at all times. You will need to collect your parcel from the post office and this delivery method is Free.
Please note we will do our best to dispatch your order as soon as possible so you receive it within 7-10 working days subject to cleared payment, address verification, documents being received from first time customers and availability of items.
As soon as your order has been dispatched, we will advise you via email on your tracking number so you can track your delivery.
Unfortunately we are unable to redirect your purchase after it has been dispatched. Once a parcel receipt has been signed (either by yourself or someone signing on your behalf), your purchase becomes your own responsibility. Orders made on a weekend are only dispatched the following week. Orders made before or on a public holiday are only dispatched the following working days. Ensure your delivery address provided is correct and that someone is available to receive your wonderful item.
In the rare event of an incorrect delivery or defective product, please go to our returns page and initiate a return request form within 3 working days of receipt of the item. We do not offer cash refunds. Please read the returns policy carefully under customer care.
Please also note should there be public holidays or any strike actions your item could take a little longer, but we will communicate with you and keep you informed. We cannot be held liable for the dispatch of your order in cases of natural disasters. Make sure you check the postal code is correct at the time of check out. For orders on pre-order this can take 7- 10 working days but it’s worth it right!!
It is the sole reponsiblity of the client to understand the return policy below, please contact us via email on firstname.lastname@example.org or 021-8534430 should anything be unclear.
Should you for any reason wish to cancel your purchase once paid and dispatch you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be by the person who made the original purchase with 12 hours of placing the order.
The goods must be returned to us undamaged in the original packaging within 14 calendar days.
We will issue a refund on receipt of return order only, excluding the original delivery charge if overnight or outbound area. Elite Occasions reserves the right to affect refund based on the condition of the return and Elite Occasion clothing tag is not removed, altered or damaged. Replacement items will only be done -one per customer per order. Elite Occasions Returns Form must be fully completed for all returns to Elite Occasions. See below for returns process
* Note: Elite Occasions recommends that you use Postnet to Postnet for all returns as it offers shipment tracking through a 24 hours customer helpline. Should this method not be available please view our client notice as Elite Occasions will provide alternatives should it be required. The item is your responsibility until it reaches Elite Occasions returns depot. We recommend that you send the parcel using a delivery service that insures you for the value of the goods and parcel tracking is available. The cost of returning the item to Elite Occasions is your responsibility and non-refundable.
Elite Occasions will not refund items that have been altered, damaged, repaired or show any signs of wearing. Returns due to damage can only be investigated on receipt of the item, the onus is on the client to return the item to us and Elite Occasions tag attached to item.
Due to hygience reasons Elite Occasions will not refund or replace earings, swimwear or womans lingerie, underwear. Please ensure you size before ordering.
Should your purchase be faulty, damaged, incorrect item received at the time of delivery a refund will be processed once the item has been received and inspected, it is the sole discretion of Elite Occasions to refund delivery costs.
Process your return
Please log onto your account and select your order - select item you wish to return - a return request has been done on the item - a email confirmation on how to return the items will be sent via email - our system will advise you should be unable to return the item when selected, as in the case of SALE items, swimwear, underwear, lingerie, corsets. Elite Occasions will then process a request received notice, we then suggest you return the item via Postnet to Postnet, Gordons Bay postnet, please include you return request and order number - should payment be EFT please provide banking details. Alternative method for returns please go to Pick 'n Pay, Aramex drop box and complete the form, keep the top copy of the form (this has your tracking number), place form in sleeve, garment to be placed inside of bag.
For more information about how to return your purchase please contact our Support Team on (021) 853-4430, email email@example.com alternatively please read Elite Occasions Returns Policy above.
Vouchers / Coupon Discounts / Promotional Discounts offered
There are two types of Coupons a Fixed amount of a discount, e.g. R50 off and Coupon with a percentage discount. e.g. 20% off. Where you have used any coupon (fixed or percentage) to pay for an order in part or in full, you log a return of one or more items for a credit in according with this Policy, the value of the coupon will be deducted from the purchase price of the cancelled or returned items, note Elite Occasions will credit you with a store coupon to use to purchase at Elilte Occasions store. Elite Occasions may in its sole discretion impose restrictions on the use of the replacement coupon. For any subsequent cancellations or returns arising out of the same order, we will credit you with a Store Coupon, note however overnight delivery or outbound area delivery services. the amount of the delivery service will be deducted from any refund or replacement coupon. If an order was paid in part or full with store credit coupon the store credit amount will be refunded as a store credit coupon. The remaining portion will be refunded back to you in the form of the payment used to pay for the orignal order. Note for large promoitonal discounts on offer the same will apply as per a coupon.
Products not eligible for Returns
The following products are not elibible for refund, exchange or credit:
- Products marked "Sale" and/or "Deals" "On offer"
- Products marked under Large promotional sales e.g. Black Friday Deals, two for the price of one deals
- electronic vouchers / store credits
- Intimates, lingerie, swimwear, bodysuits or underwear
- Jewellery unless damaged