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Terms & Conditions

About us 

Elite Occasions is an online retail fashion clothing, swimwear and Lingerie store offering affordable clothing to South African woman, fashion style for less to impress - its online clothing shopping not to be missed.

Time saving, reliability and shopping convenience are important to us; we offer convenient shopping for all occasions and accessories to match. 

Representation of Goods

Every effort is made to represent goods accurately, the reproduction of colours is as accurate as photographic and publishing processes will allow. Every effort is made to describe goods accurately. All photography is for illustravie purposes only and quality of item is not deplicated based on the photography.

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

Disclaimer of Warranty

The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.

The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.

The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

Our Rights

We reserve the right to:

1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.

All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site. 

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail. 

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources. 

Product availability

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 1300 hours.

Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Elite Occasions will contact you via email and provide a revised shipping schedule.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. 

Delivery timelines from dispatch via normal door to door courier, with 50km main city radius

Jhb 2 - 3 working days
CPT 1 - 2 working days 

Delivery timelines from dispatch via courier or South African Postal Services, outside 50km main city radius 3 – 5 working days. 

For more information on delivery and shipping please read our Delivery Policy or contact Elite Occasions on 021-8534430 or email us on info@eliteoccasions.co.za

Shipping 

Delivery is free within 50km major city radius, e.g.Johannesburg, Pretoria, Durban, Bloemfontein, Klerksdorp, Mosselbay, Limpopo, Polokwane, Nelspruit, Port Elizabeth, Cape Town which includes areas Hermanus and George. We use a reliable South African courier company that will deliver your item; you will be provided with a tracking number via email with your order details once dispatched from Elite Occasions. 

All other areas order will be sent to your nearest South African post office for collection as a default delivery method. If this method is not available and delivery address is outline area outside of the 50km major city radius an additional fee of R120 is recommended and to be selected at the time of checkout.

Should you require overnight express delivery a R120 additional fee will be required, please select option at check-out. Orders paid and placed before 12:00 will be delivered via courier on next working day.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. 

Undeliverable packages

Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for re-shipment. 

Order processing

Order processing will not begin until we receive a confirmed order and full payment. Orders that are already processed that are cancelled will incure a admin fee. 

Refunds/returns Policy 

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days. 

We will issue a refund on receipt only, excluding the original delivery charge, minimum of R50 or cost for alternative delivery methods chosen at the time of purchase. Please note the delivery charge will still be deducted for part- orders being returned, for 2 or more items a minimum of R100 will be deducted on your refund. Elite Occasions reserves the right to affect refund based on the condition of the return and Elite Occasion clothing tag is not removed, altered or damaged. Replacement items will only be done one per customer per order. Elite Occasions Returns Form must be fully completed for all returns to Elite Occasions. 

* Note: Elite Occasions recommends that you use Postnet to Postnet for all returns as it offers shipment tracking through a 24 hours customer helpline. Should this method not be available please view our client notice as Elite Occasions will provide alternatives should it be required. The item is your responsibility until it reaches Elite Occasions returns depot. We recommend that you send the parcel using a delivery service that insures you for the value of the goods and parcel tracking is available. The cost of returning the item to Elite Occasions is your responsibility and non-refundable. 

Elite Occasions will not refund items that have been altered, damaged, repaired or show any signs of wearing. Returns due to damage can only be investigated on receipt of the item, the onus is on the client to return the item to us.

Due to hygience reasons Elite Occasions will not refund or replace earings, swimwear or womans lingerie, underwear. Please ensure you size before ordering.

Should your purchase be faulty, damaged, incorrect item received at the time of delivery a refund excluding delivery fee will be processed. 

For more information about how to return your purchase please contact our Support Team on (021) 853-4430, email info@eliteoccasions.co.za  alternatively please read Elite Occasions Returns Policy. 

Disclosure of outlet country at time of payment 

South Africa 

Payment Options and Pricing 

All transactions will be processed in South African Rands (ZAR).

Elite Occasions endeavours to offer you competitive prices on current products; you're total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping).

Elite Occasions reserves the right to change pricing at any time without prior notice. 

Should Elite Occasions reduce it’s price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment. 

Credit Card

WeacceptMasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online under in the Your Account section available for use whenever you’re ready! Sorry for the inconvenience.

EFT (Electronic Fund Transfer)

One of the most widely used ways of sending money online. Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Elite Occasions as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Direct Deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there and use the unique order number in the reference line for your payment. Please email through your deposit slip to us on info@eliteocccasions toensure your payment is confirmed and order shipped as quickly as possible.

For more information about how to order, special order requirements and other payment options, please contact our Support Team on (021) 853-4430 or email info@eliteoccasions.co.za  

Security Policy 

Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit details.

Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website). 

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions. 

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates. 

Consent 

I understand that all the designs and trademarks are registered to Elite Occasions and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Elite Occasions for any civil action or any legal action deemed necessary against me. 

Contact Details 

Warehouse Physical address: 10 Garvin Close Gants Centre Strand 7140

Postal address: P O Box 1369, Gordons Bay, 7151

Email address: info@eliteoccasions.co.za 

Phone numbers: 021-8534430 

A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002.