FREE DELIVERY within South Africa T&C apply
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Is the stock on the site available or pre-order?

All our items are in stock in South Africa and we only make an item available if its in stock in our warehouse, items sell out quickly so you could expereice a item is in stock but another customer also has the item in the cart, you may send us an email to check if the item is in stock but we can not guarantee that the item will be available when you wish to purchase.

I get to the final check out and my order does not proceed

You need to check if you have clicked the terms and conditions, you order will only proceed once the tik box has been clicked.

What does free size mean?

Free size is an indication of fit, the item has stetch fit and may stretch up to a certain size limit, most categories will have a size fit range for you to choose from, you will need to look what normal size you buy and choose the size fit that is closes to your normal buying.

What happens if I need delivery but I live in an outline area?

We suggest you use a p o box code for delivery as no additional fee will be charged, if you are in a outline area and you would like courier delivery to your door, this will cost you an additional R120 to get your item to your home address.

How does EFT work?

You will be provided with the bank account details at the time of check-out, you have two days to make payment otherwise your order will be automatically cancelled and we can no longer guarantee that the items will be in stock, you will need to send proof of payment and order number as reference, once the bank confirmation has been received we will dispatch your items.

What does bank verification mean?

Once you have placed your order we verifiy banking details with the respective bank, your order will be dispatched as soon as we have received confirmation from the bank and you will be contacted, the reason for this is due to the amount of online fraud we protect our customers and ourselves to comply with online e-commerce requirements.

What happens after my order has been placed?

Upon completing and paying for your order, your friends at Elite Occasions spring into action and immediately begin processing your order. One employee reviews the details of your order, checking for anything that might delay processing, while another speeds off to place your order with the manufactures and check stock. Meanwhile, an email confirmation of your order will have already arrived in your inbox. Even though our suppliers are all trusted manufacturers of quality items, we don’t take any chances with your specific order. All products go through an quality checking procedure.

What happens if I am not happy with my item?

Please contact us with 3 working days of receipt of your item, refer also to our return policy and items need to send back to the P O Box provided, please note we can not accept returns on lingerie and swimwear due to hygiene reasons.

I live in a outbound area how do I receive my item?

Should you not live in a central area for delivery our suggestion is to use your home address, a notification will be sent to you via your closest post office for your collection.

Is your site safe?

We have partnered with shopdirect and ecopay to provide secure online shopping – so don’t worry your information will not be used for anything other than buying items and sending news you just must have !! You may also read our Terms and conditions and Privacy Policy.

Need my item urgently

Should you require a urgent delivery this will cost an extra R120, an overnight delivery will be done via speedservicess for your collection at the post office, order cut off time is 12:00 pm for next day delivery.

What do I receive if I sign up for newsletters?

You get to find out first about latest arrivals, sales and new ranges, the news goes out once a month – Don’t miss out on that great item!We will not send you e-mails unnessary.

I live in a outbound area and have a post office, can you deliver to post office?

Yes, this is the recommended delivery should you live in an outbound area, a notification will be sent to you for collection at your post office.

My promo code does not work

When submitting your promo code please click the submit button once you have entered the promo code at check out to apply the promo code to your account.

How do I track my item once dispatched?

For Postal and Courier delivery please go to the following link to track your item, courier is Fastway. http://www.trackmyparcel.co.za/

Where can I see if the courier delivery will be possible?

We offer a free door to door courier delivery, you may go to www.fastway.co.za to see if your town and area for delivery is available.

How often is the store updated?

Elite Occasions have new items on a weekly basis, should you be unsure of a item shown as out of stock please contact us. Please also note if a item is out of stock and still on our store, new stocks should be arriving soon.

I can not add a item to my cart

Our system will not allow you to add an item to cart if the item is currently not in stock. Please look at the top of the item description to see if the item is available.

What is important for delivery of my item?

Items are delivered via courier so always make sure you postal code is correct and that the address you have provided has someone available to receive your order, should you not be available at the address given your order will be delayed but the courier will leave you a calling card to make arrangement for delivery.

Does Elite Occasions have a physical store?

Sorry no we are only a online retail store and do not have a showroom available for viewing.

I would like to purchase bulk or wholesale

We have many stores across South Africa that purchase directly from us, please contact us for arrangement and price structure.